Betting Rules

1. General betting principles

These rules apply to bets placed through the Wonaco Casino website or any related betting service made available to you. Additional rules may apply to a particular sport, event, market, casino game, competition, promotion or payment method. Where a product has its own rules, those rules form part of the conditions for using that product. If there is a difference between general betting rules and a specific product rule, the specific rule will generally apply to the relevant bet.

You are responsible for reading the information displayed before confirming a wager. This includes the selection, market, odds or price, stake, potential return, event details, applicable restrictions and any available settlement information. If you are unsure how a market works, do not place the bet until you have reviewed the relevant rules or obtained independent advice.

• You must use your own account and provide information that is accurate, complete and current.
• You must be legally permitted to gamble and use the service from the location in which you are accessing it.
• You must keep your login details, devices and account information secure.
• You must not allow another person to place bets through your account or use your payment method without proper authorisation.
• You must not use the service for unlawful activity, fraud, market manipulation or any other improper purpose.
• You must follow the website terms, applicable laws and any instructions or restrictions displayed for the relevant product.

Account checks and fair use

Wonaco Casino may carry out reasonable identity, age, payment, security and account checks. You may be asked to provide information or documents before certain account functions are available. A review may also be required where activity appears unusual, a payment is disputed, information does not match, or there is a concern about the proper use of the service. During a review, a bet, account function or transaction may be delayed, restricted or suspended where permitted by the applicable rules.

2. Placing, confirming and changing bets

A bet is normally created when you select the relevant option, enter or confirm the stake, review the details and submit the wager through the required process. A bet is not guaranteed merely because an option has been selected or placed in a bet slip. You should check that the confirmation message, transaction record or account history shows the bet before treating it as accepted.

Before you confirm a wager, check every detail carefully. This may include the event or game, participant, market, outcome, line, handicap, total, odds, stake, currency and possible return. Once a bet has been confirmed, it may not be possible to change or cancel it. Any cancellation, edit, cash-out or other adjustment function is subject to availability and the conditions shown at the time.

1. Choose the event, game or market you wish to enter.
2. Select the outcome or betting option and review the displayed price or odds.
3. Enter the intended stake and check the total amount that will be committed.
4. Review any applicable product rules, restrictions or warnings.
5. Confirm the bet only when all details are correct.
6. Keep the confirmation or check your account history for a record of the transaction.

Displayed odds, prices, balances and potential returns may change before a bet is confirmed. A price shown in a bet slip may not be the final price if the market moves or a confirmation is required. If the final details differ from the information first displayed, you should review the updated details before accepting the bet. Technical delays, interrupted connections, device errors or browser problems do not automatically create a valid wager or guarantee a particular price.

Stake limits and restrictions

Minimum and maximum stakes, maximum returns, market limits and account restrictions may apply. The relevant limit may depend on the product, event, market, account status, payment method or other operational factor. Any applicable limit should be shown during the betting process or in the relevant product information. A bet that exceeds an applicable limit may be rejected, reduced, referred for review or handled in accordance with the specific rules for that product.

Some markets may be unavailable in certain locations or at particular times. Bets may also be refused or restricted where required for security, compliance, technical, responsible gambling or integrity reasons. No refusal or restriction should be understood as a guarantee about the outcome of an event.

3. Odds, events and settlement

Bets are settled using the official result or settlement method applicable to the relevant market. The event information and product rules should explain what counts as the result, including any rules about scheduled start times, abandoned events, postponed events, venue changes, participant changes, extra time, penalties, dead heats, statistical sources or official corrections. If the result is changed by an authority after settlement, the bet will be treated according to the applicable market rules.

An event may be postponed, abandoned, interrupted, cancelled or changed. The treatment of a bet in these circumstances depends on the product rules, the market type and whether the relevant conditions for settlement have been met. Some bets may remain valid after a delay, while others may be cancelled or settled as void. You should read the rules for the selected market rather than assume that every bet is treated in the same way.

• A market may be void if the event does not take place in the required form or within the period specified by its rules.
• A selection may be void if a participant does not take part, where the relevant market rules provide for that result.
• A bet may be settled using a recognised official source or the result stated in the applicable product rules.
• Where a bet contains multiple selections, the effect of a void selection depends on the rules for that bet type.
• Results may be corrected where an obvious error, technical issue or official amendment affects the original settlement.
• A market may be suspended while an event is live or while information is being checked.

Obvious errors and technical issues

An obvious error may include an incorrect price, duplicated market, incorrect participant, wrong event information, display error, calculation error or other clear mistake. If an obvious error occurs, Wonaco Casino may correct the error, cancel the affected bet, settle the bet using the correct information or take another action allowed by the applicable rules. The action taken will depend on the nature of the error and when it was identified.

If a technical problem causes a bet to be recorded incorrectly, duplicated, accepted after a market should have closed or displayed with incomplete information, the affected transaction may be reviewed. You should report any suspected error promptly and avoid relying on a balance, ticket or result that appears inconsistent with the betting information.

Casino and game outcomes

For casino games and other products that are not based on a sporting event, the result is determined by the rules and outcome process for that game. A game may have its own instructions covering eligible bets, rounds, features, interruptions, disconnections, cancelled rounds, bonus features and settlement. The outcome of a game is not affected by previous wins or losses, and no strategy can guarantee a particular result. Always review the information provided for the individual game before participating.

4. Payments, complaints and responsible gambling

Your available balance, deposits, withdrawals, stakes and returns are recorded in your account. A return is generally available only after the relevant bet has been validly accepted and settled. A pending transaction may not be treated as final. Payment processing can be subject to verification, security checks, system availability, transaction limits and the rules of the payment provider. You should use a payment method that belongs to you or that you are authorised to use.

You should check your account history regularly and keep your own records of deposits, bets, settlements and withdrawals. If you notice a missing transaction, incorrect settlement, unfamiliar activity or other account problem, raise it through the support or complaints process made available on the website. Do not send sensitive payment or identity information through an unverified channel.

Disputes and reviews

If you believe a bet has been settled incorrectly, provide the relevant bet reference, event or game details and a clear explanation of the issue. A review will normally consider the account record, the rules that applied when the bet was placed, the confirmation details, the official result and any relevant technical information. Complaints should be made as soon as reasonably possible so that records and event information can be checked.

The website terms and complaints information explain the available review process. You may be asked to complete account verification before information about a transaction can be discussed. Nothing in these rules removes any rights or protections that apply to you under Australian consumer or gambling law.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play, use only money you can afford to lose and take regular breaks. Never chase losses, borrow money to gamble or gamble when you are affected by alcohol, stress or another condition that may affect your judgement.

• Set personal spending and time limits before starting.
• Keep gambling separate from essential household expenses.
• Stop playing if gambling is causing worry, conflict or financial difficulty.
• Use available account controls, breaks or self-exclusion options where you need additional support.
• Seek independent help if you are concerned about your gambling or someone else's gambling.
• Contact the website through the support channel provided if you need information about responsible gambling tools.

Updates to these rules

These rules may be updated to reflect changes to products, technology, operational processes or applicable requirements. The current version will be published on the website. The rules applying to a bet are generally the rules in force when that bet is accepted, unless the applicable terms or law require a different approach. You should review this page and the relevant product rules before placing further bets.